Our guides Jeff (owner) and Ross were excellent. Taught us the basics of the gear, eqpt, tying the rope figure 8, and making sure we were secure and safe. Shared climbing tips and tricks. It was our family's first time and it was such a positive experience for the kids that they loved and enjoyed it inspite of cooler temp and the wind blowing keeping us cooler than what we wanted (floridians). They were great with the kids and were able to keep them interested, motivated and encouraged to keep going for the top or take a break and go for it again :) They made it fun!!! Now they want to climb wherever they can in florida ;) Thank you for taking such great care of our family and making it a memorable and enjoyable experience for all!